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Integrated CRM, ERP, MES and Customer Service systems

We design and implement integrated enterprise management systems spanning sales (CRM), finance and logistics (ERP), production (MES), and customer service (BOK). We create an architecture that automatically flows data between departments, eliminating information silos and enabling decision-making based on current, consistent information.

What does the process of creating an MES/ERP/CRM/BOK system look like?

1

Process analysis

We map existing processes and identify areas for optimization.

2

Solution architecture

We select tools or design dedicated extensions.

3

Deployment and integrations

We configure the system, migrate data and connect it to the infrastructure.

4

Training and development

We support the team in using the system effectively.

One information flow – from the client to production

A modern organization requires complete process synchronization. We connect CRM, ERP, MES, and customer service systems so that data flows automatically between sales, production, finance, and customer service departments.

The result: fewer errors, shorter response times, full operational control.

CRM - customer relationship management

Sales, lead, contact history, and pipeline management.

Benefits:

  • Full visibility of the sales process
  • Automation of sales activities
  • Team performance reporting
ERP - enterprise resource management

Finance, accounting, warehousing, procurement, and logistics management. A central data source for the entire organization.

Benefits:

  • Cost and budget control
  • Integration with production and sales
  • Consistent financial reporting
MES - production management

A system for real-time production monitoring. Integration with machines, IoT, and ERP.

Benefits:

  • Production line performance monitoring
  • Quality control
  • Batch and process tracking
Customer Support System

Manage requests, complaints, and technical support. Integration with CRM and ERP.

Benefits:

  • Reduced response time
  • Complete customer history
  • Service standardization
Frequently asked questions

A ready-made system can be implemented faster, but sometimes processes need to be adapted to the tool. We tailor a dedicated system to your processes, ensuring better customization and automation, at the cost of a longer startup project.

Let's talk about your project

Describe your needs and we will come back with a proposal tailored to your business.

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Customer Support System